We believe that an important role of JSR Group is to offer innovative materials and excellent products that meet our customers' needs through communication with them and to contribute to the making of a better society.
We also link communication with our business partners to improvements in our business activity.
2. Communication with customers
(1) Customer satisfaction questionnaires
We strive to make necessary improvements by having our customers evaluate us in terms of management effectiveness, product development, product quality, technical and sales support, and other areas through customer satisfaction questionnaires. Even though we routinely receive positive scores mainly in product quality, technical and sales support, and other areas, we will remain dedicated to accepting our customers' evaluations with sincerity, improving product quality, and continually improving satisfaction so that we may constantly meet changing quality demands.
(2) Responses to CSR questionnaires for our customers
We aim to be a company that is trusted by its customers. One way we do this is by responding to questionnaires concerning CSR that are submitted to us by the RBA*1 and our customers.
*1 RBA: Responsible Business Alliance (formerly the EICC) An industrial organization that works to improve sustainability in the electronics industry.
(3) Issuance of market reports
The Specialty Elastomer Department in our Elastomers Business actively supplies information to our customers in Japan by issuing monthly market reports that cover raw materials trends and other pertinent matters.
(4) Receipt of Sysmex’s Technology Uniqueness Award
Sysmex, a manufacturer of medical devices, held a 50th anniversary event (Partner Celebration) on November 12, 2018. At this celebration, JSR was awarded Sysmex’s Technology Uniqueness Award in recognition of its development and sales of high-quality reagent materials.
Sysmex’s Partner Celebration From left, Mr. Kenji Tachibana, Managing Board Member and Senior Executive Officer of Sysmex; Mr. Eric Johnson, then Managing Officer of JSR; and Mr. Hiroki Ito, General Manager of the Diagnostic & Research Reagents Department of JSR’s Life Sciences Division
(5) Receipt of BOE’s Collaborative Innovation Award
On May 11, 2018, JSR received a “Collaborative Innovation” award from BOE Technology Group Co., Ltd., China’s leading LCD panel manufacturer, at the 2018 BOE Supplier Partner Conference held in Hefei, Anhui Province. This award is presented to companies that work with BOE to achieve innovation and breakthroughs and that contribute to BOE’s product competitiveness and brand power. JSR was the first to receive it.
Mr. Keisuke Wakiyama, Division Manager of Display Solution Division, holding the award
3. Communication with business partners
(1) Presentation of Suppliers Awards (Digital Solutions Business)
Each year, we present Suppliers Awards to business partners who procure raw materials related to our Digital Solutions Business. We present this award to convey to our partners our desire "to raise value and achieve growth in mutual cooperation with them" and to express our gratitude for their cooperation over the years.
In presenting the award, JSR's research departments, manufacturing technology departments, procurement departments, and business departments evaluate business partners according to their own criteria (e.g., ability to present new proposals, supply performance, quality, cost, ability to meet deadlines, etc.) and provide feedback. We then choose the business partner that scores the highest for the award.
We also share the results of this process within the company and use them as a point of reference when studying raw materials needed for new product development.
(2) Holding of agency meetings and presentation of agency awards (Specialty Elastomer Department, Elastomers Business)
Since 2013, we have been holding annual meetings with our agencies. The purposes of these meetings are to nurture a sense of unity with our agencies with an eye to strengthening sales and to improve their knowledge of our products by sharing problems, grasping raw materials trends, and introducing products. We also recognize domestic and overseas agencies that have made particularly noteworthy contributions to global sales.