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Stakeholder Engagement

Basic Approach

JSR Group understands that fulfilling its responsibilities to stakeholders leads to a sustainable corporate organization, resilient systems, and the creation of value for stakeholders.

In its Management Policies, JSR Group has established “Responsibility to Our Stakeholders” to express its responsibilities as a member of society. We continue to engage in efforts to make a positive impact on all of our stakeholders, including customers, business partners, employees, society, the environment, and shareholders.

We have also established the JSR Group Principles of Corporate Ethics as specific guidelines to fulfill our responsibilities to stakeholders on a global basis. Every JSR Group employee works to resolve issues while emphasizing dialogue with stakeholders based on common basic values such as the Corporate Mission, Management Policies, and Course of Action.

Main engagement

Stakeholder JSR Group’s responsibility Engagement methods
Customers / Business Partners

When interacting with our business partners and customers, the JSR Group will:

  • Never cease to challenge changes and evolve, to support the diverse material needs of the ever-changing times.
  • Aim for sustainable improvement of customer satisfaction.
  • Approach all business partners with sincerity, and always continue maintaining fair and equitable business relations.
  • Continue considering the environment and society in supply chains.
  • Customer Satisfaction Survey
  • Responding to CSR surveys from clients
  • Exhibitions
  • Quality assurance support
  • Business Partner Hotline
  • CSR/Sustainable Procurement Survey
Employees

All employees should expect:

  • Evaluate each employee based on fair standards.
  • Provide opportunities for employees to constantly challenge themselves.
  • Continue providing opportunities for employees to mutually recognize each other’s personalities and diversity, and to flourish together.
  • Labor-Management Council
  • Regular negotiations with labor unions
  • Establishment of an internal reporting system/consultation service
  • Various training programs
  • Town hall meetings by management
  • Employee Attitude Survey/Employee Engagement Survey
  • 1-on-1 interviews/personnel evaluation interviews
Local / Society

All members of the JSR Group will honor our responsibility to both the local and global communities through:

  • Responsible and respectful business practices (Responsible Care) that consider the environment and safety
  • Support of environmental conservation by providing eco-friendly products
  • Reduction of our environmental impact throughout the entire product lifecycle
  • Active contribution to conserving biodiversity throughout its business activities and the entire product lifecycle
  • Community dialogue meetings/plant tours
  • Community volunteer activities
Shareholders / investors

Group will maintain its responsibility to its shareholders by:

  • Aiming to increase corporate value by creating business opportunities through materials
  • Constantly enhancing its management efficiencies
  • Inspiring trust by being highly transparent and conducting sound corporate management practices
  • Business status briefings