Product Safety and Quality
Governance and Management Framework
The Environment, Safety and Quality Committee, which is chaired by the officer in charge of safety, quality and environment, formulates JSR Group’s policies and plans on quality. The committee also evaluates the results of activities and deliberates on information disclosure. For details about the Environment, Safety and Quality Committee, please see below.
Policy and Basic Approach
JSR Group aims to continue to deliver customer satisfaction by providing what customers want (good products and services). Our Management Policies lay out our commitment to continuously improving customer satisfaction. We believe that an important role of JSR is to supply innovative materials and excellent products that meet customer needs and contribute to a better society. Going forward, we will continuously implement initiatives to enhance quality from the standpoints of expanding business globally and into broader fields, diversifying the supply chain as a result, and addressing more sophisticated customer needs.
Initiatives
1. Quality Management System
JSR Group’s main plants and business sites have obtained ISO 9001 certification, the international standard for quality management systems.
For information on the status of our quality management system certification (as of September 2025), please refer to the ESG Data Book.
2. Quality Guidelines
JSR Group shares its basic approach to quality management in terms of design and development, purchasing, production and sales with the entire Group and strives to ensure consistency in the application of this approach by all employees. Toward this end, we established and enforce the Quality Guidelines, which serve as a guideline for quality control at JSR Group.
Main Areas of Quality Guidelines
- Commercialization meetings
- Design reviews for planning*1
- Manufacturing and process management
- Responses to quality issues
*1 Design review: A system for quality evaluation between multiple related departments during the design and development phases of new products to determine whether the quality meets customer requirements.
3. Quality Assurance
JSR Group conducts quality verification using quality management methods in each stage of design and development, manufacturing, and quality assurance. We eliminate quality risks at each stage in advance to mass produce products that meet the customers’ quality requirements.
Examples of quality control methods
- Quality control at the time of product manufacturing using QFD (Quality Function Deployment*2)
- Identification of risks in advance at the time of starting new product manufacturing or process changes using FMEA (Failure Mode and Effect Analysis*3)
*2 Quality Function Deployment (QFD): A design approach aimed at making quality assurance possible by bring the design quality of a supplied product to the manufacturing process.
*3 Failure Mode and Effect Analysis (FMEA): A Method for assigning priority to countermeasures after estimating risks in case an abnormality were to occur in design, process development and/or manufacturing.
4. Product Liability Prevention (PLP)
(1) PLP Guiding Principles
Maintaining respect for humanity, JSR does business with based on the following PLP Guiding Principles
- Social mission:
- The company’s social mission is to pursue safety in the products it supplies and to ensure the safety and health of those who use them.
- Customer trust:
- Activities that unfailingly execute PLP and continually supply safe products lead to customer trust.
- Prevention:
- The essential point of PLP is to take all possible preventative measures to ensure that product accidents do not occur.
- Company-wide activities:
- PLP activities are executed through collaboration among concerned departments and with the combined strength of JSR.
Established April 1, 1994
(2) PLP Activities
JSR has enacted Product Liability Prevention (PLP) Standards as the foundation for conducting its product safety efforts. We are implementing ongoing PLP activities to prevent PL incidents by establishing standards for design and development, manufacture, and sales.
Examples of Utilization of PLP Check Sheet
Using the PLP Check Sheet, we have built a system that checks the safety of products that will be newly brought to market from multiple aspects from the design stage and commercializes them after obtaining approval from department heads.
PLP Training
We regularly provide training on PLP, including the Product Liability Act, our PLP system, and the prevention of PL incidents, to improve employees’ knowledge and awareness of PLP.
5. Quality Management Review
Quality management reviews are conducted annually by factory managers and the management personnel at JSR Group’s ISO-certified business sites. In addition, quality audits check quality control activities and the quality control mechanisms within the quality management system using the PDCA cycle*4
Main Matters Reported at the Quality Activities Forum
- Report on results of customer satisfaction survey
- Presentations and commendations on quality improvement activities
*4 PDCA cycle: A method of improving business operations by repeating the four steps of Plan, Do, Check and Act.
6. Quality Education
JSR Group provides stratified training on quality control and product liability prevention. In addition, an intranet site containing quality training materials and videos is set up for employees to always have access to these quality-related training materials. Through these training programs, we are working to increase the level of quality companywide and transform the way employees think about quality.
Examples of quality education
- Communication training (e-learning, group training)
- Compliance education (e-learning)